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Auto ticket escalation  in CA Service desk

Question asked by SinghRavi on Jul 12, 2018
Latest reply on Jul 13, 2018 by Raghu.Rudraraju

Hi,

 

How we can write Macro's and create events in CA Service desk for CA Service desk  auto ticket escalations.

example ticket P1 ---resolution time is 2 hours.

 

Auto Move  from L1 to L2 at 45 minutes .

after that auto move to L3 at  85 Minutes.

Please help to create macro and events .

 

Regards,

Ravi

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