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Faulting application name: smpolicysrv.exe, version:, Faulting module name: smauthhtml.dll

Question asked by bellamkishore on Jul 12, 2018
Latest reply on Jul 12, 2018 by raope01

CA SSO 12.7 Policy Server Crashed several times in production and seen below error in event viewer. Any idea what caused policy server to crash , all Policy servers crashed around same time.


Faulting application name: smpolicysrv.exe, version:, time stamp: 0x59a42445
Faulting module name: smauthhtml.dll, version:, time stamp: 0x59a41c80
Exception code: 0xc0000409
Fault offset: 0x000000000000e5f8
Faulting process id: 0x1694
Faulting application start time: 0x01d41963fa62b9fe
Faulting application path: F:\CA\Siteminder\bin\smpolicysrv.exe
Faulting module path: F:\CA\Siteminder\bin\smauthhtml.dll
Report Id: 447985ac-8557-11e8-80fb-005056bf6233
Faulting package full name:
Faulting package-relative application ID: