CA Service Management

  • 1.  Catalog Integration to  Non CA Tools

    Posted Jul 12, 2018 09:19 AM

    Hi Team ,

     

    We are using catalog 14.1 with cum 4 patch . Could you help if there is a way which we could us to integrate this tool with Non CA Tools, basically we are trying to create ticket in vendor tool using catalog ticket information.



  • 2.  Re: Catalog Integration to  Non CA Tools

    Posted Jul 12, 2018 09:51 AM

    If you have CA PAM installed, you can create your own integration process in CA PAM - just like the integration with CA SDM for the complex fulfillment scenario. Then you can trigger the process in PAM through the Event-Rules-Actions configuration.



  • 3.  Re: Catalog Integration to  Non CA Tools

    Posted Jul 12, 2018 09:57 AM

    Hi Cristi, appreciate your quick response.

    We do have PAM in our environment could you share some document which can help on the PAM side 



  • 4.  Re: Catalog Integration to  Non CA Tools
    Best Answer

    Broadcom Employee
    Posted Jul 12, 2018 02:54 PM

    Hi Kunal,

     

    I think Service Catalog WebServices will be helpful for the integration... Here is a link about it:

     

    Where to find information about CA Service Catalog - CA Knowledge 

     

    About PAM: Building - CA Process Automation - 04.3.02 - CA Technologies Documentation 

     

     

    Regards,

    Pablo