Hi Team ,
We are using catalog 14.1 with cum 4 patch . Could you help if there is a way which we could us to integrate this tool with Non CA Tools, basically we are trying to create ticket in vendor tool using catalog ticket information.
If you have CA PAM installed, you can create your own integration process in CA PAM - just like the integration with CA SDM for the complex fulfillment scenario. Then you can trigger the process in PAM through the Event-Rules-Actions configuration.
Hi Cristi, appreciate your quick response.
We do have PAM in our environment could you share some document which can help on the PAM side
Hi Kunal,
I think Service Catalog WebServices will be helpful for the integration... Here is a link about it:
Where to find information about CA Service Catalog - CA Knowledge
About PAM: Building - CA Process Automation - 04.3.02 - CA Technologies Documentation
Regards,
Pablo