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how do I customize the automatic closing of tickets for a specific function

Question asked by hiago.batista on Jul 13, 2018
Latest reply on Jul 13, 2018 by Derek_Li

as I customize the automatic closing of the tickets for a specific function, I can not do for the tenant because not all the ticks can be closed automatically, and I can not do it by event because when the status is changed to "Solved" it stops counting the SLA.


I need a customization that automatically closes the "Resolved> Closed" tickets, but only for some areas of the catalog.