AnsweredAssumed Answered

Incident Area automatically assigne

Question asked by dheeraj_k2 on Jul 15, 2018
Latest reply on Jul 15, 2018 by Lindsay_Estabrooks

Dear Support,


We are using CA Service Desk 14.1.3 at our organization. My client requirement is when they logged any incident in service desk they put CI in configuration Item field and incident area automatically filled or selected. They do not want to fill incident area manually. Please help us.