AnsweredAssumed Answered

How to set custom text in alg.description field

Question asked by Sagar.C on Jul 20, 2018
Latest reply on Jul 26, 2018 by Sagar.C

I want to set custom text while updating Request/Incident tickets (Activities-->Update Status).

Requirement is when analyst will change status from Work in progress to Resolved. Description field will auto populate text e.g. "Enter Resolution details".

Please advise.

Thanks

Sagar

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