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Mail notification to end user

Question asked by APCCTNS on Jul 23, 2018
Latest reply on Jul 24, 2018 by David-Ng



I am using Servicedesk 17.1. I want to get mail notification to the end user,  where end user mentiones the mail id in their employee login while creating incident .

Note: in Contact record there is no email id for that end user. he must enter his mail id whille creating new incident.

For that perticular mail id we will send notification . is it possible?