My name is Christine and I'm the Customer Service manager at PractiTest. We developed the two-way integration with CA Agile Central that worked fine until the last week. Our customers started to complain that the integration doesn't work properly.
We have checked the integration internally and found that CA Agile Central sends the updated information back to PractiTest but with a huge delay ( ~ 12 hours).
In case this issue won't be resolved ASAP, we will have to notify all the customers who are using the integration to stop using it and work within PractiTest for now.
Please get back to me ASAP at firstname.lastname@example.org