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Searching incidents

Question asked by caevent on Jul 23, 2018
Latest reply on Jul 25, 2018 by Paul_Coccimiglio

Hi ,

In Servicedesk 17.1, i have parent and child incident categories are there.

while i am searching tickets, when i select parant category tickets are getting displayed only belongs to that particular parent category not all tickets of its sub categories.

Is it possible to get all tickets of parent and child(sub) categories at a time.

 

Thanks

Latha

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