Service Operations Insight

  • 1.  CA SOI SERVICES IMPACT

    Posted Jul 24, 2018 12:52 AM

    Hi Team,

     

    Could anyone suggest me how I can get the information about the impact of CA SOI services if anyone gets stopped. 

     

    For ex. what would be the impact if ca sam event management service stop

    what would be the impact if ca sam application server service gets stopped.

     

    Kindly help.

     

    Regards,

    Pushpa Kumari



  • 2.  Re: CA SOI SERVICES IMPACT
    Best Answer

    Broadcom Employee
    Posted Jul 24, 2018 06:02 AM
      |   view attached

    Hi Pushpa,

     

    You may configure ‘Error Notification Configuration’ in SOI Dashboard -> Administration -> Manager configuration.

    It will send an email notification for below Notification Configuration

     

     

     

      1.  What would be the impact if ca sam event management service stop

     

    CA SAM Event Management

     

    An event is a message that indicates an occurrence or change in your enterprise. Events may or may not indicate a negative occurrence or object state change. CA SOI Event Management lets you view and manage events received from all connectors.

     

    Entities reported by connectors with the USM type of alert are collected into the Event Store on each connector system and are available for Event Management operations. After Event Management processing is complete, the processed events become alerts that you can escalate, add to alert queues, and include in service impact analysis. Typically, with no deployed event policies, all events become alerts. Event Management lets you control the event stream so that a consolidated, high quality, and actionable set of alert conditions appear in the Operations Console as alerts.

     

    If this service is stopped, we cannot manage Event Policies

     

     

      1.  What would be the impact if ca sam application server service gets stopped.

     

    CA SAM Application Service: is the core service for SOI Manager. If it stops, we consider that SOI manager is stopped and it cannot process any alerts, cis etc

     

    Regards

    Brahma



  • 3.  Re: CA SOI SERVICES IMPACT

    Posted Jul 24, 2018 06:55 AM

    Thanks Brahma for your response and the information. Really helpful.

     

    Regards,

    Pushpa Kumari