Clarity

On clicking "Resource Finder" icon from Team tab, for few roles it takes a lot of time (approx. 5 mins sometimes) to open. There is no lag in opening "resource finder" directly from home menu and searching users against same role.

This issue resolves right after restarting the Clarity services. But now we are facing this issue every week so I wanted to know if similar issues have been faced by users in past and what are the best practices they have implemented to overcome the problem.

Which CA PPM version?

Is there a difference in delay between instance resource rights and global rights or is it the same for all users including admins?

Hi Devendra.p,

Could you find any warning/error messages in logs?

It may be that OOM (OutOfMemory) error occurred.

Please check heap size of app service.

The app service may not have enough heap memory or any process may consume large memory.

I recommend to contact CA Support if you find any error messages in logs.

Regards,

Shoichi