CA Service Management

hello Team,

I am doing some exercise on CR Workflows. I believe with OOTB if we cancel a Request ticket, the associated Classic Workflows will cancel automatically (as an expected behavior). But I see even if I cancel the Request ticket, the workflows are sitting in their same status (Pending/wait). Is it a bug? What could be causing this issue?

Thanks

Arunava

ArunavaS 

What specific version and patch level of SDM do you have installed?

I recall a test fix being available in previous releases of SDM that addressed this specific behavior with Request WF tasks.

hey Paul,

I am using r14.1 with cumm #2.

ArunavaS 

There is a test fix available for CA SDM 14.1 CUM#2.

The test fix is also included in CA SDM 14.1 CUM#4 and CUM#5.

Do you plan on applying the latest CA SDM 14.1 CUM#5 patch?

If no, please open a CA Support ticket to request the test fix and provide the ticket # in this thread.

ArunavaS 

Did you end up opening a CA Support case to obtain the appropriate test fix or do you plan in applying the latest CA SDM 14.1 CUM#5 patch that includes the test fix?

Thanks guys. I raised a CA case and received a test fix T6EE084 for the same. I consider this issue is addressed with the patch.