AnsweredAssumed Answered

Request Tickets access Error

Question asked by La-Qa on Jul 27, 2018
Latest reply on Aug 3, 2018 by Raghu.Rudraraju

Hi Team

 

We are having issue while accessing Request Tickets from search-->Requests--> Search and getting error "Request forbidden by administrative rules." This is happening with accessing only Request tickets.However if we search request ticket from scoreboard , we are able to see all the request tickets. 

 

 

 

We are running sdm 17.1 AA mode with 2 app servers and we have Loadbalancer configured infront of app servers. We also noticed that this issue only with while accessing servicedesk with HTTPS url. If we access servicedesk using appserver hostname using http then there is no issue while accessing request tickets.

 

I can see one of my app server logs repeating this many time...see below

 

Please advise

 

07/27 15:17:31.25 C01ISB-SDM slump_nxd 4400 SIGNIFICANT ping_port.c 557 Node Ping: Resetting arbritrator value as we have duplicate with node (10.**5.2**.**)
07/27 15:17:46.25 C01ISB-SDM slump_nxd 4400 SIGNIFICANT ping_port.c 557 Node Ping: Resetting arbritrator value as we have duplicate with node (10.**5.2**.**)
07/27 15:18:01.25 C01ISB-SDM slump_nxd 4400 SIGNIFICANT ping_port.c 557 Node Ping: Resetting arbritrator value as we have duplicate with node (10.**5.2**.**)
07/27 15:18:16.25 C01ISB-SDM slump_nxd 4400 SIGNIFICANT ping_port.c 557 Node Ping: Resetting arbritrator value as we have duplicate with node (10.**5.2**.**)
07/27 15:18:31.25 C01ISB-SDM slump_nxd 4400 SIGNIFICANT ping_port.c 557 Node Ping: Resetting arbritrator value as we have duplicate with node (10.**5.2**.**)

 

 

 

 

 

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