CA Service Management

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  • 1.  PopUp Message

    Posted Jul 27, 2018 07:10 AM

    Hi

     

    Can we set up an announcement message on PopUp window??? Like as soon as the user login into application the popup message appear. Can we achieve this?



  • 2.  Re: PopUp Message
    Best Answer

    Posted Jul 27, 2018 07:47 AM

    Hi Asim, 

     

    You can configure announcements to appear as pop up messages but this only works for logged in users. Not sure if there is a way to configure it to pop up upon login but I will get back to you if I can find anything.

    Here is the documentation for configuring announcements and a tech doc which shows you how to configure them to appear as pop ups:

     

    https://docops.ca.com/ca-service-management/14-1/en/administering/configure-ca-service-desk-manager/establishing-support-structure/create-an-announcement

     

    https://comm.support.ca.com/kb/how-to-configure-popup-for-announcement/kb000024923

     

    Thanks,
    Mike 



  • 3.  Re: PopUp Message

    Broadcom Employee
    Posted Jul 27, 2018 11:08 AM

    Sikander-lasani 

    Please also review this current enhancement regarding SDM Announcements

    Expanding Capabilities of SDM Announcements 



  • 4.  Re: PopUp Message

    Broadcom Employee
    Posted Jul 30, 2018 08:25 AM

    Sikander-lasani 

    Do you have any additional questions regarding this topic?

     

    If not, please mark one of the provided answers as Correct so that this thread can be closed.