vishakha.s

Processes keep on running

Discussion created by vishakha.s on Jul 30, 2018
Latest reply on Sep 4, 2018 by MWNiebuhr

Hi,

I am using CA PAM version 4.3 in my production environment. Two days back, all the scheduled processes have gone on running state and not moving further right from there first operator.Let me reiterate my issue :

All the processes from the time they are triggered , keep on running right from the first operator and does not get completed proceed to the next operator.

I have tried everything from restarting the server from restarting the services .Even restarted database server and services both. Below is the error that is getting captured in the c2o log file :-

2018-07-30 23:26:56,637 ERROR [com.ca.pam.soap.GetProcessStateSoapAction] [.240.171-8443-4] unable to execute SoapRequest
com.optinuity.c2o.util.C2OException: The instance does not exist. It may have been archived. Refresh the screen.
at com.optinuity.c2o.util.ExceptionUtil.createException(ExceptionUtil.java:67)
at com.optinuity.c2o.util.ExceptionUtil.createException(ExceptionUtil.java:60)
at com.optinuity.c2o.frontcontroller.ClientProxySSBBean.retrieveRuntimeInstance(ClientProxySSBBean.java:2255)
at com.optinuity.c2o.frontcontroller.ClientProxySSBBean.retrieveRuntimeInstance(ClientProxySSBBean.java:2354)
at sun.reflect.GeneratedMethodAccessor2117.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.jboss.invocation.Invocation.performCall(Invocation.java:386)
at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionContainer.java:228)
at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionInterceptor.java:156)
at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstanceInterceptor.java:173)
at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:63)
at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:121)
at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:350)
at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:181)
at org.jboss.ejb.plugins.SecurityInterceptor.process(SecurityInterceptor.java:228)
at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:211)
at org.jboss.ejb.plugins.security.PreSecurityInterceptor.process(PreSecurityInterceptor.java:97)
at org.jboss.ejb.plugins.security.PreSecurityInterceptor.invoke(PreSecurityInterceptor.java:81)
at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:205)
at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor.java:138)
at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:650)
at org.jboss.ejb.Container.invoke(Container.java:1029)
at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:436)
at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:103)
at com.sun.proxy.$Proxy446.retrieveRuntimeInstance(Unknown Source)
at com.ca.pam.server.OasisServerAdaptor.getRuntimeInstances(OasisServerAdaptor.java:298)
at com.ca.pam.soap.GetProcessStateSoapAction.execute(GetProcessStateSoapAction.java:69)
at com.ca.pam.soap.ItpamSoapAction.executeSoapReq(ItpamSoapAction.java:137)
at com.ca.pam.frontcontroller.C2OSoapControllerServlet.executeSoapRequest(C2OSoapControllerServlet.java:154)
at com.ca.pam.frontcontroller.C2OSoapControllerServlet.service(C2OSoapControllerServlet.java:134)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:235)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:190)
at org.jboss.web.tomcat.service.session.ClusteredSessionValve.handleRequest(ClusteredSessionValve.java:135)
at org.jboss.web.tomcat.service.session.ClusteredSessionValve.invoke(ClusteredSessionValve.java:94)
at org.jboss.web.tomcat.service.session.JvmRouteValve.invoke(JvmRouteValve.java:88)
at org.jboss.web.tomcat.service.session.LockingValve.invoke(LockingValve.java:62)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:525)
at com.optinuity.c2o.server.valve.SecureSessionCookieValve.invoke(SecureSessionCookieValve.java:14)
at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:92)
at org.jboss.web.tomcat.security.SecurityContextEstablishmentValve.process(SecurityContextEstablishmentValve.java:126)
at org.jboss.web.tomcat.security.SecurityContextEstablishmentValve.invoke(SecurityContextEstablishmentValve.java:70)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:158)
at org.jboss.web.tomcat.service.sso.ClusteredSingleSignOn.invoke(ClusteredSingleSignOn.java:672)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.jboss.web.rewrite.RewriteValve.invoke(RewriteValve.java:460)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:330)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:829)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:598)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
at java.lang.Thread.run(Thread.java:744)

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