CA Service Management

  • 1.  CI Import through grloader

    Posted Jul 31, 2018 02:11 AM

    Hi All,

     

    I am uploading CI data through grloader in CA SDM 14.1. I am able to upload all fields except two fields IP Address and asset contact name. I am defining Column name as:

    ip_address    value is 176.255.8.67

    resource_contact  value is (userid of a contact) fault_ctrl_1wg

     

    I need to upload these fields also. I have tried by putting 'ip address' as column name. I have also tried to put uuid no of contact into resource_contact field. Can anyone tell where i am doing wrong?

     

     

    Regards,

    Sippy



  • 2.  Re: CI Import through grloader

    Posted Jul 31, 2018 02:53 AM

    Hi Sippy,

     

    IP address is held in field 'alarm_id' (I have no idea why).  GRLoader will resolve the contact UUID from the contact's name in 'combo name' format - 'Doe, John'.  Do you have the contact names or are you restricted to using UUID?

     

    Hope that helps.

    Regards,

    James



  • 3.  Re: CI Import through grloader

    Posted Jul 31, 2018 04:02 AM

    Thanks for prompt response James. I have put alarm_id field and its working for Ip address.

     

    I have the contact names. If I try to use 1wg,Fault Control in resource_contact field, i get unable to connect server <hostname> <port>. Unable to sign on error.

     

    This user last name is 1wg, First name is Fault Control, user id is fault_ctrl_1wg. Can i use userid instead of combo name?

     

    Help me on the contact field also

     

    Regards,

    Sippy



  • 4.  Re: CI Import through grloader

    Posted Jul 31, 2018 04:22 AM

    In GRLoader XML data, you can load a contact by userid with a 'lookup' attribute:

    <resource_contact lookup="userid">doejo04</resource_contact>

     https://docops.ca.com/ca-service-management/17-1/en/reference/ca-service-desk-manager-reference-commands/cmdb-technical-reference/general-resource-loader-grloader/grloader-xml#GRLoaderXML-ContactandOtherLookupFields



  • 5.  Re: CI Import through grloader
    Best Answer

    Posted Jul 31, 2018 05:38 AM

    I tried with 1wg,FaultControl, renamed first name and removed space. It worked. I think Grloader was considering space while parsing.

     

    Thanks James.

     

    Regards,

    Sippy



  • 6.  Re: CI Import through grloader

    Posted Jul 31, 2018 08:50 AM

    I'm sure you're right. Glad you have a fix.