CA Service Management

Hi All,

I am trying to implement CA BOXI into HA environment.We have 5 servers

App nodes:2 servers

Database MSSQL: 1 server

File share server: 1 server

Load balancer: 1 server

I am following below link.

https://docops.ca.com/ca-business-intelligence/4-1sp3/en/installing/cabi-installation-on-windows/ca-business-intelligence-platform-high-availability-installation/standalone-high-availability-installation

I have configured all steps. I have put filestore input and output folder on share file drive. I am also able to login in CA BOXI with load balancer hostname at the end but i am not able to generate report. I am getting this error

The viewer could not process an event.File.rpt not found on file repository server.

--Error code:0 [CRWEB00000119]

When i go to services(InputFileRepository and OutputFileRepository) in CMC and check the properties of these files, i see an error under input Filestore service that the requested directory does not exist. I have mentioned "\\fileshareserver_hostname\boxishare\input" as a value

Kindly suggest what should i do?

Regards,

Sippy

PMO-DCN 

What is the exact error seen within the CMC?

Does the BOXI application have full access to the share mentioned?

Are you able to provide a screenshot of the properties of the Input and Output File Repositories?

Hi Paul,

I was getting below error when i provide shared file server path in File store directory.

'The requested directory does not exist'

I have solved this error now. I have changed user in the logon as service.

• Open Properties of SIA.
• Uncheck System Account field in Properties tab.
• Enter Domain user in User field and his password in below fields
• Click ok

Domain user should have full(read and write) permission to filestore.

Regards,

Sippy