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Automic Integration with SNOW using REST API

Question asked by AbinVarghese628023 on Aug 1, 2018
Latest reply on Aug 2, 2018 by AbinVarghese628023

Hello Experts,

 

Does anyone using REST Webservice to create tickets in Service Now whenever there is a job failure in Automic ?

I am trying to configure it in our Automic system. Requirement is to create incident tickets in Service Now when a job ended with error. 

When we use this scenario, where should we do the mapping ? Like what is the priority of ticket and assignment group, etc ? 

Is it something we need to do at Automic side or Service Now side ?

 

Any inputs on this is highly appreciated.

 

Regards,

Abin

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