Does anyone using REST Webservice to create tickets in Service Now whenever there is a job failure in Automic ?
I am trying to configure it in our Automic system. Requirement is to create incident tickets in Service Now when a job ended with error.
When we use this scenario, where should we do the mapping ? Like what is the priority of ticket and assignment group, etc ?
Is it something we need to do at Automic side or Service Now side ?
Any inputs on this is highly appreciated.