An idea was raised and accepted in the Customer Innovation process to make the web scheduling app 'like/similar to MSP.' It is yet to be adopted by Product Development and added to their backlog. Meaning, it could still be rejected.
If accepted, the user stories/requirements need to be detailed as the idea's content itself is rather vague. We all want something that is good enough that our users will want to use it, to displace MSP.
Hopefully, the result will be something better than MSP, resulting from our user stories.
Stay tuned - I'm staying positive until further notice.... :-)