AnsweredAssumed Answered

return color of SLA

Question asked by Marco Antonio Velazquez Aldama on Aug 2, 2018
Latest reply on Aug 17, 2018 by Alan-TTC

Hello everyone,

Currently, I am working with CA SDM 17, and recently we had a problem with the tool, which does not allow us to see the web forms of all the tickets. so the tool caused some tickets to be violated.

Since we have SLAs by category type, some change color.

My question is, can we return the original color to the ticket? blue color


I am waiting for your answer.
Marco Velazquez.