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SDM Transfer empty Assignee and Group fields

Question asked by ChrisDemuth on Aug 3, 2018
Latest reply on Aug 8, 2018 by ChrisDemuth

Hi community


Is there a way to make both fields Assignee and Group empty when we transfer a ticket. (Activity > Transfer)

It is possible to perform this for the Assignee field (e.g. with following command in the htmpl file):

<PDM_SET args.assignee=''>.

<PDM_MACRO name=dtlLookup hdr="New Assignee" attr=assignee>

but this seems not to work with the group field.


Any idea?

Thanks in advance