CA Service Management

Users cannot create create Request or Incidents using categories that have workflows automatically attached to it.

When they save the request (or incident) they get this message:

AHD03055: Restriction "Create" of data partition constraint on Request/Incident/Problem workflows tasks.

(Translated from the original French message that I had in my environment)

AHD03055:Restriction Créer de partition de données sur Tâche de flux de travaux de demande/d'incident/de problème

I tried it on SDM 14.1.04.1 (in our development environment) and on a clean install of SDM 17.0, both had the error message.

If I try giving "Employee" a licence it still makes the message. I tried disabling all data partition constraint on table Workflow_task for Employee and Customer.

Anyone got an idea? We are using automatic workflows on certain types of requests.

It still works for an Employee to create a request or incident that does not have any workflows attached to it.

Thank you for your help !!

Ben

Ben, out of box, there is a "creation" type DP constraint on request_workflow_task with "id=1" which means employees don't have the permission to create cr wf tasks...do you de-activate this constraint? Thanks _Chi

Hi Chi,

I know that usually this type of message comes from a data partition constraint that is not respected. I tried disabling all constraints on "Workflow_Task" table for Employee and Customer before writing the post on the community. Still got the message.

Actually I setted up a custom error message on the DP and never got the message too.

I tried it also on a fresh installation of SDM 17.0 and it looks like it's the default behaviour. But what's more weird, is that users can create Incident/Request in which they are the "End user" but cannot create an Incident/Request in which they are the end user when there are tasks because the end user does not seem to be attached to the tasks in Incidents/Requests.

I also tried to modify the constraint by using the same constraint for Employee and Customer on "cr" table by using cr.customer = @root.id and the system didn't recognize cr.customer.

Thanks for your help, as it is something we definitively need to be fixed and we are using many requests categories with workflows tasks.

Have a nice day

Ben

Ben, please open a Support case so a CA engineer can work with your to see from where you get this DP error. Thanks _Chi

Hi Chi,

I'll do that, but I also think the answer from that case would help the community.

Ben

My mistake !! Had to set up the DP on "Request_Workflow_Task", not "Workflow_Task". It all works fine now.