Users cannot create create Request or Incidents using categories that have workflows automatically attached to it.
When they save the request (or incident) they get this message:
AHD03055: Restriction "Create" of data partition constraint on Request/Incident/Problem workflows tasks.
(Translated from the original French message that I had in my environment)
AHD03055:Restriction Créer de partition de données sur Tâche de flux de travaux de demande/d'incident/de problème
I tried it on SDM 14.1.04.1 (in our development environment) and on a clean install of SDM 17.0, both had the error message.
If I try giving "Employee" a licence it still makes the message. I tried disabling all data partition constraint on table Workflow_task for Employee and Customer.
Anyone got an idea? We are using automatic workflows on certain types of requests.
It still works for an Employee to create a request or incident that does not have any workflows attached to it.
Thank you for your help !!