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Users (Employees) cannot create Request or Incidents using categories that have workflows automatically attached to it.

Question asked by blav on Aug 3, 2018
Latest reply on Aug 13, 2018 by blav

Users cannot create create Request or Incidents using categories that have workflows automatically attached to it.

When they save the request (or incident) they get this message:

 

AHD03055: Restriction "Create" of data partition constraint on Request/Incident/Problem workflows tasks.

 

(Translated from the original French message that I had in my environment)

AHD03055:Restriction Créer de partition de données sur Tâche de flux de travaux de demande/d'incident/de problème

 

I tried it on SDM 14.1.04.1 (in our development environment) and on a clean install of SDM 17.0, both had the error message.

 

If I try giving "Employee" a licence it still makes the message. I tried disabling all data partition constraint on table Workflow_task for Employee and Customer.

 

Anyone got an idea? We are using automatic workflows on certain types of requests.

 

It still works for an Employee to create a request or incident that does not have any workflows attached to it.

 

Thank you for your help !!

 

Ben

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