DX Application Performance Management

  • 1.  ASM internal cloud relay server optunnel-client failure

    Posted Aug 04, 2018 08:49 AM

    We have a ASM internal cloud relay server installed on RH Linux, its been working just great for the last year. All the sudden the op-tunnel client process has failed. I have read the PDF that comes with the install documentation, but it doesn't give troubleshooting tips. I  tried looking for documentation on the CA site with no luck. Is there some tech bulletins or docs that describe what to do if your relay stops.  There is a optunnel-client process on the box which has stopped. Not sure how to restart it. Or trouble shoot it. Any help on this would be appreciated. Monit summary does not work, says 'monit daemon is not running'

     

     

    Thanks



  • 2.  Re: ASM internal cloud relay server optunnel-client failure
    Best Answer

    Broadcom Employee
    Posted Aug 05, 2018 07:03 PM

    Hi Patrick,

    I see you created a severity 1 support case 01159035 and received assistance from ASM Support and Engineering.

    It appears that you successfully ran "monit restart tunnel-client" and "monit restart all" but "monit sumary" still showed some "Status failed" errors. However your https/http monitors are now working and the case has been lowered to severity 2 for further review on Monday. 

    I will therefore mark this thread as answered

     

    Thanks

     

    Lynn