Hi
Currently, I am working with CABI 4.1 sp3, and I have problems with Crystal Report reports.
I have noticed that the server ServiceName.CrystalReports2013ReportApplicationServer does not start.
I performed several tests but the problem persists,
I installed the SP 5, but still not start
https://comm.support.ca.com/kb/error-the-viewer-could-not-process-an-event-error-in-file-current-ports-detail-group-max-processing-time-or-max-records-limit-reached-error-code0-crweb00000119/kb000040180
https://comm.support.ca.com/kb/failed-to-retrieve-data-from-the-database-on-cabi-41-ports-summary-all-report/kb000046673
https://docops.ca.com/ca-service-management/14-1/en/release-information/known-issues/ca-service-desk-manager/ca-service-desk-manager-known-reporting-issues/#CAServiceDeskManagerKnownReportingIssues-UnabletoGenerateReportsfortheCIsthatcontaindot(.)intheCInames
Any idea why the service does not start ??
Regards,Marco Velazquez.
also check the following file, but the error persists
C: \ Program Files (x86) \ SAP BusinessObjects \ SAP BusinessObjects Enterprise XI 4.0 \ win32_x86 \ InformationDesignTool.ini
I Changed the values to:-Xms64m
-Xmx512m