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How to auto display configuration's serial number on incident details?

Question asked by Boonrod_P on Aug 8, 2018
Latest reply on Aug 9, 2018 by Boonrod_P

I tried to add affected_resource' serial number label on detail_in.htmpl

with WSP code:

<PDM_MACRO name=dtlLookupReadonly hdr="Serial Number" attr="affected_resource.serial_number" link="no">

But I would like serial number label is auto display when configuration item value is changed.


Thanks & Regards.



I have CA service desk manager 17.0.