I am getting below error while generating volume and trend incident report. I am using BOXI 4.1 sp5 HA environment.
The viewer could not process an event.Error in file volume and trend: Failed to retrieve data from the database.------Error code:0 [CRWEB00000119]
Firstly i thought it is a connectivity issue between BOXI and SD database. However I am able to run operational dashboard reports.Data is coming in only in these dashboards.
Help me out why all crystal reports are showing above errors except operational dashboards and how i can resolve this error.