AnsweredAssumed Answered

CA BOXI Failed to retrieve data from the database error

Question asked by PMO-DCN on Aug 8, 2018
Latest reply on Aug 10, 2018 by Paul_Coccimiglio

Hi Team,


I am getting below error while generating volume and trend incident report. I am using BOXI 4.1 sp5 HA environment.


The viewer could not process an event.Error in file volume and trend: Failed to retrieve data from the database.[]------Error code:0 [CRWEB00000119]


Firstly i thought it is a connectivity issue between BOXI and SD database. However I am able to run operational dashboard reports.Data is coming in only in these dashboards.


Help me out why all crystal reports are showing above errors except operational dashboards and how i can resolve this error.