AnsweredAssumed Answered

TIME APPROVAL PROCESS ON INCIDENTS

Question asked by elkuani on Aug 10, 2018
Latest reply on Aug 16, 2018 by Debroop Dasgupta

Hi, we are testing the incidents functionality on our DEV environment. What we need is to enter time on incidents related to applications, we do not want to use projects or tasks.

 

So far we were using the standard timesheet approval process included on CA PPM but in this scenario this process is failing stating there is no resource to send the approval action to. On the process definition the action is sent to the PROJECT MANAGERS.

 

If we want these actions to be sent to the APPLICATION MANAGER how can we achieve that, it seems there is no field like that we can use on the process, only project managers, resource managers and others.?

 

Regards,

 

Juan.

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