CA Service Management

It is possible to configure catalog to disable the inclusion of comments of Completed Requests.

I already configured the system do disable editing of completed requests, but comments access continue.

Good Afternoon Paulo.

Please advise on which release of the product you refer to?

And with 'comment', do you them mean 'Notes' you can add on a request in the SC-UI?

Please advise. Thanks in advance and kind regards, Louis.

Good Afternoon Paulo.

On a local r17.1.01(RU1) open a completed request, I can not change the comment section.

As found in catalog/forms/forms>system>request information>comments.

Kind regards, Louis.

Hi

The comments field I´m talking about is that:

The one with text "Observações" in the image above, with 24 itens

Hi Paulo,

As we handled this case in support case, I raised this subject to Engineering team and I was informed that this is an enhancement to be made. Product management Team need to take a decision about this.

Please also consider to raise an enhancement request / post an idea in communities so we can vote on it.

Regards,

Roberto

Good Afternoon Paulo.

When this then appears to be an issue for you, may I then propose to please open a standard case?

To get complete follow-up for you on this.

Thanks and kind regards, Louis.