AnsweredAssumed Answered

Read comments from incident via Webservice

Question asked by p.merk on Aug 13, 2018
Latest reply on Oct 9, 2018 by camja06

Hi all,


I'm Phil, a new member here in the CA community and I need a little advice for an Log Comment handle via WebServices.

I want to read all all comments to an given cr (incident) into a list and then transfer them to an 3rd party system.

So far, I tried the getRelatedListValues method from the webservice but I'm not shure wether this ist the correct method nor what listName should I use. Currently I go for this request:


<soapenv:Envelope xmlns:soapenv="" xmlns:ser="">


My question(s) are now:

- Can I get a list with all valid <UDSObject> list

- what listName / attributes combination can I use to receive the following informtions:

-- text

-- date of createion

for the log comment.


Thank you in advance,