we are receving below error in stdlogs repeatedly please shre if anyone encountered same issue.06/25 08:18:28.72 xxxx web:primary:2 4865 ERROR freeaccess.spl 15367 agt_in_group() failed: unable to get the assignee id
Narasimha, you may have some stored queries that use type=\'R\' OR type=\'I\'? Take a look at
When using the following syntax in a CA Service De - CA Knowledge
if yes, you will this kind of messages in the stdlog. Thanks _Chi
you could also get this error whenautoassign group (related to a category) and the group is inactive.
Hi Chi Chen,
Please provide steps to reproduce this error, I tried with autoassign group which is inactive, cant see error in stdlog. and no queries in use with both types in criteria.
Narasimha, you can set up the auto assignments that has a category for which you have an inactive group with some available members. Do you use auto assignment? Thanks _Chi
Hi Chin Chan,
Ok, let me try setup this and test. thank you.
I tried category auto assignment with inactive group for CI contact field. however it created log comment saying support contact inactive and area defaults not enabled.
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