CA Service Management

we are receving below error in stdlogs repeatedly please shre if anyone encountered same issue.
06/19 11:28:26.47 xxxx web:primary:2 4865 ERROR pcexec.c 6507 Spell interp failed at show_detail (...) freeaccess.spl:11989 | generic_detail (...) freeaccess.spl:18180: Math argument type mismatch

Narasimha, it is most likely due to some customization on some detail_xxxxx.htmpl files. Thanks _Chi

HI Chi Chen,

is there any way to find form name which had wrong code(customization).. please suggest.

you would need to trace on webengine to see it

pdm_trace web:primary:2 ON

later

pdm_trace web:primary:2 OFF

and then review the trace log file

Hi Chi Chen,

as per the traces found below:

It seems KEEP.edit_from_viewer value coming as nil where as in QA it is coming as 1 when we switch between KD detail and User view.

However can not reproduce the error in QA. 

Below are the traces:

From: @|web:primary:3
To: @|web:primary:3|D17SBA [Connection_args]
BPMessage
{
method = call_attr
arg 0 = (string)KEEP.edit_from_viewer
arg 1 = (string)get_val
reply object = G17SBA [Func_exec_catcherSCRNX]
reply method = get_attr
}

From: @|web:primary:3
To: @|web:primary:3|G17SBA [Func_exec_catcherSCRNX]
BPMessage
{
method = get_attr
arg 0 = nil
}

From: @|web:primary:3
To: @|web:primary:3|G17SBA [Func_exec_catcherSCRNX]
BPMessage
{
method = get_attr
arg 0 = nil
}

pcexec.c 6507 ERROR Spell interp failed at show_detail (...) freeaccess.spl:11989 | generic_detail (...) freeaccess.spl:18180: Math argument type mismatch
bpagent.c 1560 SIGNIFICANT ServiceDesk trace written due to watchpoint: pcexec.c 6507

Is the file kt_document_options.htmpl customized in your environment?

Can you attach the complete trace?

What Version of SDM are you running?
Are there any changes in kt_document_options.htmpl

or are their changes done to kd_content_tab.htmpl

Regards

...........Michael

Hi Michael,

SDM version: 17.0

Yes, kt_document_options.htmpl and kd_content_tab.htmpl are customized.

hmm. do you get the error if you remove the customized Versions?

In kt_document_options.htmpl  I have three occurences of KEEP.edit_from_viewer

One in function EditReworkDocument

And two in function EditDocument

in  kd_content_tab.htmpl only one.

<input type=hidden name=KEEP.edit_from_viewer value="$args.KEEP.edit_from_viewer" />

I guess These are mandatory.Please check you customization.

Regards

........Michael

Hi Michael,

I have done search, found KEEP.edit_from_viewer  EditReworkDocument and EditDocument and in kd_content_tab.htmpl  only.

No other customization found. Please suggest next steps.

First of all , I'd like you to confirm, that the mentioned problem is related to the changes done to these htmpl's

Here is my suggstion:

• remove both files ( kt_document_options.htmpl and kd_content_tab.htmpl ) from your site/mods/htmpl/default and site/mods/htmpl/web/analyst directories
  Store them somewhere in a temporary location.
• do a pdm_webcache
• relogin to SDM and try to reproduce the Problem.
• If the error is gone, great ! This asures, that we don't have a product Problem here, but it is somehow related to your customization.
• To fix these files, it is essential to understand , what has been changed in these files and why.
• sometimes its helpful to compare customized files with the original ones in the bopcfg/www/htmpl directory. 

Hope that helps somehow.

Best regards

...........Michael

Hi Michael

Thank you.I will check these and  update.