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Unable to raise tickets from CA Service Management Mobile App

Question asked by mayur.malhotra.1 on Aug 15, 2018
Latest reply on Aug 21, 2018 by mayur.malhotra.1



We are having spell code in mods/magic that if tenant is A then configuration Item is mendatory and If Tenant is B then custom field zsecondarycategory is mendatory.

This is perfectly working in CA Service Desk web and Soap Calls.

Now our customer wants to have CA Service Management Mobile app to be configured. So we have installed Rest Web Service and also added new fields in Mobile attributes i.e. Activity Asssociation for request incident - affected_resource and zsecondarycategory. Both fields are showing when try to log in Mobile App. But even after entering the values in both fields still, app is showing error messages that " INVALID: Configuration Item has to be set on this ticket before it can be saved."

Attached screenshot for the same.

It seems that even entering the custom attributes in Mobile attributes section, A mobile app does not able to pass those values. And strange this is that we are not able to see any error messages in logs.


Any ideas to be appreciated.