This is a new box that we installed 14.1 on and when I applied Cum 5 everything installed without error but instead of seeing hmp-224 as the version under the About tab I see phx-111. Did I have the wrong patch?
Then follow this doc
Post Install Tasks for CA Service Management 14.1.05 - CA Service Management - 14.1 - CA Technologies Documentation
Service Desk 14.1.05 (cum 5) is hmp-224 in Help >About. It looks like the cum patch installation having problem although installation complete without error. Check the history file. It would show the patch installation information. Also, it recorded the files from the patch installed on which directory.
1/ The content of the .his file would contains this
PTF Wizard created this history file.PTF Wizard installed T6EE365 (USRD)PTF Wizard installed RO80230 (USRD) : SUPERSEDED BY T6EE365PTF Wizard installed RO86155 (USRD) : SUPERSEDED BY T6EE365PTF Wizard installed RO90509 (USRD) : SUPERSEDED BY T6EE365PTF Wizard installed T6EE243 (USRD) : SUPERSEDED BY T6EE365PTF Wizard installed T6EE368 (USRD)PTF Wizard installed T6EE370 (USRD)
2/ Verify the error message in the log of the patch install
(you may have to replace administrator by the username running the patch install)
Did you find out anything in history file? Please let us know the status.
I had not run the post install steps.
Retrieving data ...