CA Service Management

Hello,

I need to customize the incident and request htmpl forms for the employee form. 

When a employee open the form to create an incident or request, and then select a specific incident area, I need new fields appear on the incident or request form.

I was trying with an If statement like this:

<PDM_IF category.sys = PC.HARDWARE.MOUSE>

<PDM_MACRO name=dtlTextbox hdr="Marca" attr=string1 colspan=3 keeplinks=yes size=120 spellchk=yes srchknow=yes>

</PDM_IF>

Thanks for your help

Hi Paul,

Why not use Request Area properties?

Request/Incident/Problem Areas - CA Service Management - 17.1 - CA Technologies Documentation 

Regards,

Gordon.

Thank's Gordon,

I was trying that but only appears this two options:

1.- Check box

2.- Drop down list

The option who I need is the text edit box.

Do you know why does not appear?

Thanks for your time.

Regards,

Paul Augdey

Hi Paul,

If you don't specify a Validation Rule, it should appear as an Input Text field.

Regards,

Gordon.

<PDM_IF '$args.category.sym' == 'PC.HARDWARE.MOUSE'>

<PDM_MACRO name=dtlTextbox hdr="Marca" attr=string1 colspan=3 keeplinks=yes size=120 spellchk=yes srchknow=yes>

</PDM_IF>

Hi,

I try writing the code you recomend me but sends this error in to the user screen:

This is the code:

Thank's for your help.

Could You provide description of the error that you get? And the </PDM_IF> on the first line should not be part of this customization.

Yes thanks, here are what I try to do:

   Desing:

   Code:

Error:

If you see, I don't choose an incident area but the error appears from the beginning.

I see, You are using webscreen painter, I have no experience with it. Usually I use notepad++ to modify forms. If you can attach htmpl file, so we can review it.

Yes I use webscreen, I dont know how to attach the file .htmpl here.

But a atteched to the documents:

Please tell me if you Know a better way to attach the file.

Thanks

Regards 

Paul Augdey

I think the problem is tha our expression is after the 

<PDM_MACRO name=dtlEndTable>

I have attached corrected file

Augdey 

Did the information provided by Gutis address your requirement?

Not yet Paul,

I was trying to do it but i had an error.

Please note that the solution provided by Giedrius is not dynamic.

Meaning : The field will not appear after a category selection. It will appear "onload", if the category is already selected. So you will have to save the incident and open it again to see the field.

The correct solution is the one by Gordon_Preston.

As he said, you can have textbox with properties.

Augdey 

Do you require any additional assistance on this topic?

If not, please mark one of the provided responses as correct so that this thread can be closed.