Patrick-Dussault

Tech Tip : CA Single Sign-On : Unable to read the 'URL' HTTP variable

Discussion created by Patrick-Dussault Employee on Aug 20, 2018

Issue:


- Running Web Agent, this one returns error :

1. [2804/5900][Fri Aug 03 2018
11:22:07][CSmLowLevelAgent.cpp:5233][INFO][sm-AgentFramework-00510]
LLA: Logging initialized.

[...]

2. [2804/5900][Fri Aug 03 2018
11:22:08][CSmAdminManager.cpp:261][INFO][sm-AgentFramework-00280]
ADMIN: Administration Manager initialized.
3. [2804/5900][Fri Aug 03 2018
11:22:08][CSmHighLevelAgent.cpp:191][INFO][sm-AgentFramework-00380]
HLA: Initialization complete.
4. [2804/5900][Fri Aug 03 2018
11:22:08][CSmHttpPlugin.cpp:580][ERROR][sm-HTTPAgent-00040] Unable
to resolve URL. Exiting with HTTP 500 server error '10-0002'.
5. [2804/5900][Fri Aug 03 2018
11:22:08][CSmResourceManager.cpp:158][WARNING][sm-AgentFramework-00480]
HLA: Missing resource data.

and you'd like to know how to fix this ?

 

Environment:

 

Web Agent 12.52SP1CR07 64bit on IIS 8.5 64bit on Windows 2012;

 

Cause:

 

The loadbalancer monitoring tool was sending the request without HOST header.

 

Resolution:

 

Configuring the load balancer to set the request with HOST header;

 

KB : KB000111499

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