DX Unified Infrastructure Management

We are having lots of performance issues with out Hitach probe. It takes about an hour for data collection to complete a cycle, and when you make a change in the Infastrecture Manager to the probe like turning on a metric the probe locks up and goes back into pending state for long periods of time. We are using the probe with 2GB to 4GB of RAM also as a note. 

I am seeing this in the log:

Aug 21 08:01:54:319 [CommandPoolExecutor_0_42, hitachi] null
Aug 21 08:01:54:319 [CommandPoolExecutor_0_42, hitachi] WBEMException: CIM_ERR_FAILED
Aug 21 08:01:54:319 [CommandPoolExecutor_0_42, hitachi] stdout: Exception in dumping HITACHI_CIMXMLObjectManagerAdapter WBEMException: CIM_ERR_FAILED
Aug 21 08:01:54:319 [CommandPoolExecutor_0_42, hitachi] stdout: 235839642
Aug 21 08:01:54:319 [CommandPoolExecutor_0_42, hitachi] Class dumping: HITACHI_CIMXMLObjectManagerAdapter end differnce in nanoseconds 235839642
Aug 21 08:01:54:319 [CommandPoolExecutor_0_42, hitachi] Class dumping: HITACHI_CIMXMLSObjectManagerAdapter started
Aug 21 08:01:54:319 [CommandPoolExecutor_0_42, hitachi] NameSpace : root/hitachi/smis Class Name HITACHI_CIMXMLSObjectManagerAdapter Properties [Ljava.lang.String;@314d5aad Wbem Client org.sblim.cimclient.internal.wbem.WBEMClientCIMXML@5d3d150a
Aug 21 08:01:55:585 [CommandPoolExecutor_0_42, hitachi] null
Aug 21 08:01:55:585 [CommandPoolExecutor_0_42, hitachi] WBEMException: CIM_ERR_FAILED
Aug 21 08:01:55:585 [CommandPoolExecutor_0_42, hitachi] stdout: Exception in dumping HITACHI_CIMXMLSObjectManagerAdapter WBEMException: CIM_ERR_FAILED
Aug 21 08:01:55:585 [CommandPoolExecutor_0_42, hitachi] stdout: 1269554481
Aug 21 08:01:55:585 [CommandPoolExecutor_0_42, hitachi] Class dumping: HITACHI_CIMXMLSObjectManagerAdapter end differnce in nanoseconds 1269554481
Aug 21 08:01:55:585 [CommandPoolExecutor_0_42, hitachi] Class dumping: HITACHI_StorageManagementSoftware started
Aug 21 08:01:55:585 [CommandPoolExecutor_0_42, hitachi] NameSpace : root/hitachi/smis Class Name HITACHI_StorageManagementSoftware Properties [Ljava.lang.String;@72d045f8 Wbem Client org.sblim.cimclient.internal.wbem.WBEMClientCIMXML@5d3d150a
Aug 21 08:01:55:944 [attach_socket, hitachi] cbGetStatus (hds-g1500-20458.erieinsurance.com)
Aug 21 08:01:55:944 [attach_socket, hitachi] getStatus() for get_status callback called: resource = 'hds-g1500-20458'
Aug 21 08:01:55:944 [attach_socket, hitachi] getStatus() for get_status callback returning 'OK'

Any ideas what that means or how to fix it? Or has anyone ran into this before?

usually this is coming back form the command line tool.

Have you verified all the versions and pre-requisetes are met for the probe?

hitachi (Hitachi Storage Monitoring) Release Notes - CA Unified Infrastructure Management Probes - CA Technologies Docum… 

also may want to see

hitachi Troubleshooting - CA Unified Infrastructure Management Probes - CA Technologies Documentation