I encounter system error 1067 on starting CA Service Desk Manager on my a workstation virtual machine.
How can I troubleshoot it.
It OK. Manage to get workstation virtual machine up again today.
It seem my problem was connection with the database and slump by host name when I use the pdm_config GUI to check what going on.
As my Database is also install and running on the same machine, I check machine's interface ip address and it was change due to dhcp exipred.
I alter my etc host file ip address to the new ip address and it started properly.
Your best starting point is to check the stdlog files in the log folder of the Service Desk home directory - e.g \Program Files (x86)\CA\Service Desk Manager\log
Only saw four lines added on last retry
08/21 16:04:13.61 SDM1 pdm_d_mgr 760 SIGNIFICANT mgr_slump_if.c 1046 Starting slump: C:/PROGRA~2/CA/SERVIC~1/bin/sslump_nxd -N 19208/21 16:04:13.62 SDM1 pdm_d_mgr 760 SIGNIFICANT mgr_slump_if.c 1051 Slump spawned with handle 20808/21 16:04:13.81 SDM1 slump_nxd 2728 SIGNIFICANT server.c 5239 Maximum hold time for node broadcast messages is 120 seconds08/21 16:04:13.81 SDM1 slump_nxd 2728 SIGNIFICANT server.c 931 SLUMP Build(hmp-140) Ready.08/21 16:05:16.81 SDM1 pdm_d_mgr 760 SIGNIFICANT api.c 933 SLUMP api: failed to make connection (WSAETIMEDOUT (10060))
Attached the log as well that was last modified.
The stdlog recorded "Exiting because slump server terminated!" and "Slump died detected." before the Error 1067.
Reboot the server and then manual start Service Desk Manager Server from Services not through the command prompt.
Retrieving data ...