CA Service Management

Hi,

Would like to how can I make Knowledge document not visible for a role in the categories view.

I have configure the visibility to be draft is searchable by this role. The remaining status are not search able until the document is publish. In the knowledge Tab it is not searchable but in the categories view it is still visible.

Below are the setting of the role

Below is the view I saw with this role on the knowledge Tab and categories view

Hi Guan,
In the Knowledge Categories click the "Advanced Search" button. What do you have in the Status drop down?  By default, the selection set to <empty>.
Derek

Hi Derek,

I saw is empty but clicking the drop down I notice all status can still be selected.

Hi Derek,

Try to set on role's Knowledge Document Visibility to Have default criteria when searching Knowledge Documents with Stored Query ACTIVE_STATE=1 and (STATUS_ID=10 or STATUS_ID=70 ) still it does not influence the Knowledge Categories view. It still display all three status ( Draft (status_id=10, Publish (status_id=70) , Evaluate ).

Regards

Guan Hua

Hi Derek,

I seem I can only achieve invisible to role in Knowledge categories view with data partition modification to make it allow visible when it is Draft (status_id=10) , Publish (status_id=70)  or Retired (status_id=80) on the skeletons table. This work around make what I set in the Knowledge Document Visibility of the role align. With either user uses the knowledge Tab search or Knowledge categories search they will still view the same list of Knowledge document returned.

Hello Guan,

Thank you very much for documenting this. 

I like your solution so much that I've written it up to a Knowledge Document to record this as best practice.

How to restrict Knowledge Categories to be visible by Status and Role?

If any further improvements come along on this thread, we may be able to update that document in the future.

Thanks, Kyle_R.

Hi Kyle,

Appreciated.

Regards

Guan Hua