AnsweredAssumed Answered

dtlHTMLEditbox doesn't work for ticket description

Question asked by Jakub_Kolacny on Aug 22, 2018
Latest reply on Mar 22, 2019 by Jakub_Kolacny

Hi friends,

in SDM R 17.1 we tried to change default dtlTextBox for Incident Description field to dtlHTMLEditbox. It doesn't work - the editor itself seems to be OK - you can change text font, styles... but the OK button seems to be inactive - it simply doesn't return the text to the incident form.


<PDM_MACRO name=dtlHTMLEditbox hdr="Description" attr=description colspan=3 rows=4 size=120>


Strange is that the same works fine for new announcement.


<PDM_MACRO name=dtlHTMLEditbox hdr="Text" attr=text colspan=4 rows=8 size=100 make_required=yes>


Any ideas?