AnsweredAssumed Answered

Message Template Notification doesn't show background color

Question asked by support922.922 on Aug 24, 2018
Latest reply on Aug 27, 2018 by support922.922

Dear All,

I create new Message Template for Email Notification that use format for the following below:

HTML Source: 

<style>
table#t01 {
width:70%;
}

table#t01 td {
background-color: #f10281;
color: white;
}
table#t01 th {
background-color: #ffe1f0;
color: black;
}
</style>

<div>Incident INC@{call_req_id.ref_num} with the following details has been created and assigned to you. </br>You can check the status of this Incident by click here. 
@{call_req_id.web_url}</br>
</div>


<div>
<table id="t01">
<tr>
<td>Incident ID</td>
<th>INC@{call_req_id.ref_num}</th>
</tr>
<tr>
<td>Title</td>
<th>@{esc_style=html justify=line:call_req_id.summary}</th>
</tr>
<tr>
<td>Status</td>
<th>@{call_req_id.status.sym}</th>
</tr>
<tr>
<td>Priority</td>
<th>@{call_req_id.priority.sym}</th>
</tr>
<tr>
<td>Affected User</td>
<th>@{call_req_id.customer.combo_name}</th>
</tr>
<tr>
<td>Category</td>
<th>@{call_req_id.category.sym}</th>
</tr>
<tr>
<td>Assignee Name</td>
<th>@{call_req_id.assignee.combo_name}</th>
</tr>
<tr>
<td>Assignment Group</td>
<th>@{call_req_id.group.last_name}</th>
</tr>
<tr>
<td>Source</td>
<th>Service Desk System</th>
</tr>
<tr>
<td>Created Date</td>
<th>@{call_req_id.open_date}</th>
</tr>
<tr>
<td>Comment</td>
<th>@{esc_style=html justify=line:call_req_id.description}</th>
</tr>
</table>
</div>

<div></br></div>
<div></br></div>
<div>Sincerely,</div>
<div>MTL Service Desk Team</div>
<div>Email: it-helpdesk@muangthai.co.th</div>
<div>Tel: 02 274 9400 ext. 8228</div>
<div></br></div>
<div></br></div>

 

When SDM send email notification to recipient which use gmail account, email message that show text only that doesn't show background color. This problem occurred with Gmail only.

Have you ever encountered this problem? 

Please help me to resolve it.

 

Thanks and Regards,

KS

 

Outcomes