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In Service Desk Manager, is there a way to make a request or incident submitted by an Employee stand out?

Question asked by RichFTB on Aug 24, 2018
Latest reply on Sep 5, 2018 by RichFTB

We are working on bringing the Customer Service functions of Service Desk Manager to our users in lieu of an email box.  In order to be able to report on them we would like a way to set these tickets apart from the others.


I understand that you can create new Areas/categories for them to start in but this may be changed at some point and will mess with our reporting.