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ErrorCode":157,"ErrorMessage":"Invalid data uim for field originatingID

  • 1.  ErrorCode":157,"ErrorMessage":"Invalid data uim for field originatingID

    Posted Aug 27, 2018 04:26 AM

    Hi,

     

    We are working on CA UIM and Remedy integration, facing an issue when we try to create ticket in Remedy.

     

    We have added new drop down values (like UIM,APM)for the field in the drop-down and it appears in remedy front end but when UIM tool tries to send the value(UIM) they are getting this error

     

    Please find below error 

     

    Error while calling the createIncident for Alarm [IN56857617-22889] java.lang.Exception: {"Error":{"ErrorCode":157,"ErrorMessage":"Invalid data uim for field originatingID. Possible values [[bmcimpactmanagerevent, directinput, email, externalescalation, fax, other, phone, selfservice, systemsmanagement, voicemail, walkin, web]]","

     

    Is something we have to do the new drop down values in UIM tool also or what is the step to reflect the new drop down values in UIM tools ?

     

    Looking for help from you all.

     

    Regards,

    Mothi



  • 2.  Re: ErrorCode":157,"ErrorMessage":"Invalid data uim for field originatingID

    Broadcom Employee
    Posted Aug 27, 2018 10:38 AM

    Mothi -

     

    Assuming you are integrating with the sdgtw probe, when you configure the Field Mapping for the originatingID field in the BMC Remedy connection profile, do you specify a custom value for this field or are you mapping a UIM alarm field to provide the value?  If the field mapping is correctly configured, but you continue to get the error, then my recommendation would be to change the loglevel of the sdgtw probe to 5 and logsize to 80000, duplicate the error, then open a case posting copies of the following for review:

    - sdgtw.cfg

    - sdgtw.log

    - _sdgtw.log (if the file exists)

     

    Also provide the version of the sdgtw probe you are using and the version of BMC Remedy you are integrating with.  If the originatingID incident field in BMC Remedy was expanded to include UIM and the probe is correctly configured to provide this value for this field when creating new incidents, then this should work.  We would need to review the requested information to determine why this is not working for you in your integration.



  • 3.  Re: ErrorCode":157,"ErrorMessage":"Invalid data uim for field originatingID

    Posted Oct 05, 2018 01:57 AM

    Kathryn,

     

    We have fixed this issue in REST API.

     

    Thanks.