Our company uses CA PPM, currently they keep all non-project work: vacation time, departmental support meetings, service requests, training etc. are all done as projects. They are looking to start using resource planning and want to continue to use projects for the above items. Should those items be classified as other work instead? Also, if so, are they reportable in CA PPM? Any suggestions/advice for setting up "other work" would be greatly appreciated.
I'd rather have the system setup correctly, instead of incorrectly if possible.