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Choose Assignee field from SC to SDM

Question asked by Silvia-chan on Aug 27, 2018
Latest reply on Aug 29, 2018 by Louis_van_Amelsfort

I need that from a service offer the user choose the analyst that will attend the ticket in SDM.

Using a Text Field control and sending a value the assignee is registered correctly, but if I use a Select control the chosen data is not recorded. As a discard I used the id ca_sdm_attr_requested_by instead of ca_sdm_attr_assignee and I could choose the requestor en sdm ticket.

How can I get the user (using SC) choose the analyst and be recorded in the ticket SDM?