Java UI performance constrained by CP

Discussion created by Michael_Lowry on Aug 28, 2018
Latest reply on Oct 16, 2018 by Tim_Quakulinsky

Recently, we observed a problem we had not noticed before: users were complaining about poor Java UI (UCDJ) performance, and we discovered that only some users were experiencing poor performance. It seems to be dependent on the communications process (CP) to which the user's JUI is connected.


  1. Has anyone else seen this before? If so, how did you fix it?
  2. How, exactly, does the an agent, JUI, or other client app decide on (or get assigned) a particular CP?
  3. We understand that there is some sort of load balancing going on. Is this dependent on the usage of the CPs, the number of connections, or some combination of factors?
  4. Is there a way to segregate certain types of connections onto dedicated CPs?