CA IT Asset Manager – Software Asset Manager
August 29, 2018
To: CA IT Asset Manager (ITAM) - Software Asset Manager (SAM) Customers
From: The CA Technologies IT Asset Manager Product Team
Subject: End of Service Announcement for CA ITAM – Software Asset Manager 4.1.x
CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA Support Policy and Terms (http://www.ca.com/us/services-support/ca-support/ca-support-online/product-content/recommended-reading/product-related-technical-information/ca-support-policy-and-terms.html), please consider this email your written notification that we are discontinuing technical support for CA ITAM – Software Asset Manager 4.1.x effective December 31, 2018. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA ITAM – Software Asset Manager. After December 31, 2018, CA Technologies will continue to make self-service support available until the end of your current maintenance term.
At this time, we encourage you to plan for the migration to CA ITAM – Software Asset Manager 4.3.x as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on CA ITAM - Software Asset Manager, please visit the CA Software Asset Manager pages at CA Support Online (https://support.ca.com).
As CA Technologies would like to make your upgrade to CA ITAM – Software Asset Manager 4.3.x as straightforward as possible, we are offering the following:
- The latest supported Version/Release of CA ITAM – Software Asset Manager, at no charge, as long as you have an active maintenance contract for CA ITAM – Software Asset Manager. Documentation to help you prepare for your upgrade to the new Version/Release can be viewed on the CA Software Asset Manager pages at CA Support Online (https://support.ca.com/).
- Upgrade assistance from qualified local CA partners. For more information and a list of partners in your area, please contact your local CA Channel Partner Group office, (http://www.ca.com/partners.html).
- CA Extended Support, a CA Technologies support offering, that extends support for CA Technologies software product versions or releases that have reached End of Service. CA Extended Support may be available for a limited time after the End of Service date. Please note however, that in most cases CA upgrade services will provide a more cost effective and valued approach than CA Extended Support alone. Please visit our website, CA Support Online (https://support.ca.com/) for more information.
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