AnsweredAssumed Answered

Make it Urgent! function on USS

Question asked by support922.922 on Aug 30, 2018
Latest reply on Sep 21, 2018 by Paul_Coccimiglio

Hi All,


When I click 'Report an Issue' and submit ticket on USS, after that I click to view all 'Open Incident' link on USS and click 'Make it urgent!' in ticket but this function doesn't work. And I choose category when submit ticket, I click to view ticket details in 'Open Incident' link but doesn't show category. It show message 'category: null.' My environment: CA Service Management r17.0 Components: CA Service Desk, CA Unified Self-Service, CA Service Catalog and CA Process Automation This environment is Production.



Please help me to resolve this problem.


Thanks and Regards,