Out of the box, if user is sending email and passing the values %customer=abc. By mistake if he/she entered wrong then the logs will show
08/31 05:23:15.49 NJ3-SD-DEV-1 spelsrvr 33396 ERROR text_api.spl 2338 fetch_dob_list userid (firstname.lastname@example.org) in factory (cnt) not found
That user entered at %customer didnt found in cnt.
Our requirement is to raise the ticket with some default user id if user entered the wrong values/user entered does not found in cnt table.
Anybody has some idea how to achieve this.