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Ticket to be created VIA email if Affected End User entered wrong

Question asked by mayur.malhotra.1 on Aug 31, 2018
Latest reply on Sep 3, 2018 by mayur.malhotra.1



Out of the box, if user is sending email and passing the values %customer=abc. By mistake if he/she entered wrong then the logs will show 

08/31 05:23:15.49 NJ3-SD-DEV-1 spelsrvr 33396 ERROR text_api.spl 2338 fetch_dob_list userid ( in factory (cnt) not found


That user entered at %customer didnt found in cnt.


Our requirement is to raise the ticket with some default user id if user entered the wrong values/user entered does not found in cnt table.

Anybody has some idea how to achieve this.