AutoSys Workload Automation

Hi,

Database associated with CA Workload Automation Tool (DE Series, release 12) abruptly went down. Service "CA_Workload_Automation_7599" is not starting after the database came online again. All attempts to restart the service failed with the following error:

"The CA_Workload_Automation_7599 service on local computer started and then stopped. Some services stop automatically if they are not in use by other services or programs".

Below is the error from tracelog.txt file.

Timestamp: 2018-09-01 23:55:51.264
Parameter 1: CA Workload Automation DE
Parameter 2: 12.0.0.0
Parameter 3: Server Servername:7500
Parameter 4: null:null
Parameter 5: AWNAP089.terex.local:7500: Exception: Port already in use: 7598; nested exception is:
java.net.BindException: Address already in use: JVM_Bind
 

Any ideas as to how this problem can be resolved.

Any inputs to resolve the issue are highly appreciated.

Kind Regards,

Sudhir Goel

If the database associated with DE went down abruptly, the DE Server will not shutdown immediately but try to reconnect to the database for an hour. This is the default behavior from 11.3 release including r12. So, it’s possible that the server was not shut down properly. The error message indicates the port DE is configured to use is in use, possibly a service is still running or another application is using the port.

First, check the status of the port using the netstat -an command if the port is in use and identify the service involved.

If the service is still running, you can terminate the service, last option is to restart the machine.

Hope this helps.

What Segun said and the error is complaining about port  7598 which is the default RMI Export port (CA WA Desktop Client uses this port to make RMI calls to the server). Is  AWNAP089.terex.local:7500 a desktop client PC? Ensure port 7598 is open on the firewall and not being used (netstat -ano) by another process.