CA Service Management

I'm currently trying to open a request through commmand line interface but an error is exibited:

AHD58007 -

Basically it means that he could not find the category, even though i double checked it;

any clues about this?

Hi Lucas,

What version of Service Desk are you using?

What is the command you are running and what does your input file look like?

What is written to the stdlog when you run the pdm_text_cmd command?

Regards,

Gordon.

Version 17.0

the command: pdm_text_cmd -t Request -u userTest -f c:\dados\tst.txt

the log: 

09/04 09:30:32.38 FORSRQ326      spelsrvr             3836 ERROR        text_api.spl  fetch_dob_list sym (Smartphone.Sistemas.Getrans) in factory (pcat_cr) not found

What are the contents of this file?  c:\dados\tst.txt  

And do any other input files work (what are their contents for comparison?)

Lucas, does "userTest" user's access type has proper Command Line Utility Role  ? Or can you post some more stdlog messages BEFORE that error message? Thanks _Chi

the file contents:

%DESCRIPTION=teste1
%CATEGORY=Smartphone.Sistemas.Getrans

%%%%%

%DESCRIPTION=teste2.
%CATEGORY=acessos.email

%%%%%

%DESCRIPTION=teste3.
%CATEGORY=massiva

first time trying the text api, no previous test.

Lucas, do you see the same behavior if you only include one set of DESCRIPTION and CATEGORY tags? I'm concerned that the API might be getting confused by multiple entries in a single file.

Tried that too

Hello,

I tested the syntax of your input file and it works fine.  Three cases get created with your input file.

I did change the categories on my end to ones that were present (Application, Email, and Hardware instead of "Smartphone.Sistemas.Getrans", "acessos.email", and "massiva")

I'd be curious to find out if you could try another user in the command you are using:

pdm_text_cmd -t Request -u userTest -f c:\dados\tst.txt

ie:  try
pdm_text_cmd -t Request -u ServiceDesk -f c:\dados\tst.txt

pdm_text_cmd -t Request -u Administrator -f c:\dados\tst.txt

You may have a DP that is blocking view access of the categories on userid "userTest"

Tried with these users, but still no solution :/

Hi Lucas,

Logon as Administrator in Service Desk web UI.
In Administration tab >Service Desk >Request/Incidents/Problems >Areas.
Look for what value in columns Self-Service Include and Self-Service Symbol for Request Area 'Smartphone.Sistemas.Getrans'.
Also, is Yes in Requests column?

Regards,
Derek

Hello Derek, Is it needed that the category is assigned to self service?

Hi Lucas,

It should have the checked/Yes for the 'Smartphone.Sistemas.Getrans' since you are using the command line. It sounds like you have No/unchecked in Self-Service column, right?

When a category is Yes in Self-Service, Employee UI create ticket would appear in Request Area to select.

Let me know the result after you make Yes for the 'Smartphone.Sistemas.Getrans' in Self-Service.

Derek

LucasMesquita 

Do you require any additional assistance on this topic?

If not, please mark one of the provided responses as correct so that this thread can be closed.

LucasMesquita 

Do you require any additional assistance on this topic?

If not, please mark one of the provided responses as correct so that this thread can be closed.

No further assistance required! the text file I was using was corrupted( probably with other special caracters or something)